Frequently Asked Questions

Live-in care provides a dedicated carer who lives with you in your home 24/7, offering one-to-one personalised support. Unlike a residential care home, you don't have to move out, you can keep your pets, couples can stay together, and you maintain complete control over your routine, diet, and lifestyle.

We understand that care is often needed urgently, especially following a hospital discharge. We can typically conduct a free assessment and commence care within 24 to 48 hours of your initial enquiry.

Absolutely. All our carers undergo rigorous screening, including Enhanced DBS checks and reference verifications. They then complete our comprehensive induction training programme, followed by shadowing experienced staff. We also provide ongoing training to ensure our high standards are consistently met.

We are fully regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. We also hold an ICO registration for data protection and comply with the NHS Data Security & Protection Toolkit.

Yes, completely. Our care plans are flexible living documents. We conduct regular reviews, and if your needs increase or decrease, we simply adjust the care package to suit you perfectly.

Yes, our carers receive specialist training in Dementia and Alzheimer's care. We focus on maintaining routine, providing a safe environment, and offering cognitive stimulation and compassionate companionship.

We never leave our clients without support. We have a robust team structure and will always provide a fully briefed, trained replacement carer who has been introduced to your specific care plan.